F.A.Q
Current Pen Production Status - Dec 2024
Shipping Notice
Due to the Canada post strike all Canada post / USPS methods of shipment are currently unavailable in the store. All services will be reinstated once the strike is over. Purolator services (for Canadian customers) have also been suspended due to holiday package volume.
FedEx and DHL service options are unaffected but do come with a higher cost, especially for international customers.
Dec 10 - All pen orders shipped. A small batch of IsoGrip pens available later this week. Information about the sale of these pens will be sent out via email this week.
Pens always show ‘sold out’…why?
Right now the demand for pens far exceeds my ability to make them. New stock on the store is announced via email (subscribe to the reminder list at the top of the contact page). Current sales handled via a ‘lottery’ system to try and create a fair chance for all who want to purchase.
Why don’t you offer pre-sales?
Currently I am selling most pens via the lottery based system. Getting production into a more stable state before opening the books to larger volumes of pre-orders is my main focus.
When are new pens available?
New batches are released approximately every 2 weeks. I send reminder emails to subscribers 24hrs before each new batch becomes available with specific release times. Subscribe to the reminder list at the top of the contact page.
What size pens do you make?
The current 2024 bolt action is sized for ‘Parker Style’ refills. More options will come available (Pilot G2 and Energel) later in the 2024 year.
Can I request custom materials / modifications?
At this time I cannot accept custom requests or modifications. As a single person operation I need to put the majority of my focus on production and process refinement.
Why is the store link hidden / password protected?
As pens are sold via the lottery system the store will be password protected when a lottery draw is active. Winning customers will have store passwords sent to their emails.
How much is shipping and do you ship internationally?
Shipping is typically $15-$20 (USD) for US and Canadian orders. All these orders ship via USPS or Canada Post with tracking information. International orders are typically the same cost but ship via Canada Post WITHOUT tracking information. Tracking can be requested for international shipments but the price is significantly higher.